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O Desenvolvimento Sustentável e a Gestão da Qualidade numa autarquia local. Estudo de caso da Freguesia de Vila Franca de Xira.
| Resumo: | This master’s thesis, in project format, reports the proceedings adopted for the implementation of a quality management system, as part of a sustainable development model, at local level. The study followed the case study methodology, using surveys as research methods, and was anchored in the interrelation between three joint regulatory documents created within the EU: a) the CAF (Common Assessment Framework) principles applied to the self-evaluation process of Vila Franca de Xira´s Autarchy; b) the contribution received from the national strategy for sustainable development (ENDS), highlighting the relevance of its strategic guidelines for the autarchy management, particularly in the scope of quality management in public administration; c) the eGoverno guidelines of UMIC (Agency for the knowledge society), particularly those envisaged in the Plan i2010 eGoverno. The results of the study highlight the importance of building institutional capacity and of the advantages offered by the interrelation and participation of individual and institutional partners from the social, economic, cultural and political spheres. The added value obtained by the creation of a digital infrastructure, which allowed for the maximization of results, transparency and effectiveness in making information available, is also stressed. Finally, this study presents a dynamic and interactive model for autarchy management, aimed at being inclusive and participatory, anchored in the three above mentioned regulatory documents and their interrelation. |
|---|---|
| Autores: | Lopes, Henrique; Costa, Francisco Lima |
| Assunto: | Quality Management Management Autarchy Participação Gestão Autárquica Sustainable Development Gestão da Qualidade Desenvolvimento Sustentável Participation |
| Ano: | 2015 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Identificadores: | ID: 202975720 |
| Tipo de acesso: | Aberto |
| Instituição associada: | Repositório Comum, Instituto Superior de Ciências Educativas, Repositório Comum, Repositório Comum, Instituto Superior de Educação e Ciências |
| Código do projeto financiado: | 202975720 |
| Idioma: | português |
| Origem: | Repositório Comum |
| _version_ | 1850560629103919104 |
|---|---|
| author2 | Lopes, Henrique Costa, Francisco Lima |
| author_facet | Lopes, Henrique Costa, Francisco Lima |
| conditionsOfAccess_str | open access |
| contentURL_str_mv | https://comum.rcaap.pt/bitstreams/8cbc3a45-dca9-4f99-9389-67490a167a92/download |
| country_str | PT |
| description | This master’s thesis, in project format, reports the proceedings adopted for the implementation of a quality management system, as part of a sustainable development model, at local level. The study followed the case study methodology, using surveys as research methods, and was anchored in the interrelation between three joint regulatory documents created within the EU: a) the CAF (Common Assessment Framework) principles applied to the self-evaluation process of Vila Franca de Xira´s Autarchy; b) the contribution received from the national strategy for sustainable development (ENDS), highlighting the relevance of its strategic guidelines for the autarchy management, particularly in the scope of quality management in public administration; c) the eGoverno guidelines of UMIC (Agency for the knowledge society), particularly those envisaged in the Plan i2010 eGoverno. The results of the study highlight the importance of building institutional capacity and of the advantages offered by the interrelation and participation of individual and institutional partners from the social, economic, cultural and political spheres. The added value obtained by the creation of a digital infrastructure, which allowed for the maximization of results, transparency and effectiveness in making information available, is also stressed. Finally, this study presents a dynamic and interactive model for autarchy management, aimed at being inclusive and participatory, anchored in the three above mentioned regulatory documents and their interrelation. |
| documentTypeURL_str | http://purl.org/coar/resource_type/c_bdcc |
| documentType_str | master thesis |
| id | d2c7a8bc-3dbf-4f5a-9fd1-2d4398746bbc |
| identifierHandle_str | http://hdl.handle.net/10400.26/8780 |
| identifierOther_str | 202975720 |
| language | por |
| publicationDateFull_str | 2015-05-27T14:34:19Z |
| publicationDate_str | 2015-05-27 |
| publishDate | 2015 |
| relatedInstitutions_str_mv | Repositório Comum Instituto Superior de Ciências Educativas Repositório Comum Repositório Comum Instituto Superior de Educação e Ciências |
| resourceName_str | Repositório Comum |
| spellingShingle | O Desenvolvimento Sustentável e a Gestão da Qualidade numa autarquia local. Estudo de caso da Freguesia de Vila Franca de Xira. Quality Management Management Autarchy Participação Gestão Autárquica Sustainable Development Gestão da Qualidade Desenvolvimento Sustentável Participation |
| title | O Desenvolvimento Sustentável e a Gestão da Qualidade numa autarquia local. Estudo de caso da Freguesia de Vila Franca de Xira. |
| topic | Quality Management Management Autarchy Participação Gestão Autárquica Sustainable Development Gestão da Qualidade Desenvolvimento Sustentável Participation |