Publicação

Marketing de serviços : agências funerárias

Detalhes bibliográficos
Resumo:This dissertation aims to study the theme of Service Marketing in the sector of Funeral Agencies in Portugal, an area that has not yet been studied and which has a continuous business growth, given the high aging rate of the Portuguese population. This exploratory study had as its initial objectives: (i) to clarify the operation of this type of services in Portugal, since the beneficiary of the service is not alive and it is the relatives, friends or institutions that deal with these issues, (ii) present the business model of the activity of funeral agencies, since it has many stakeholders (iii) identify Marketing strategies in the creation of value through the offer of products and services. In this research work was literature review, web content analysis, statistical and financial data collection, with the objective of collecting information about the business of the Funeral Agencies, in a first phase. In the second phase of the study, three semi structured interviews were conducted, accompanied by a script, to entities representative of the sector in Portugal. The results of the study allow to clarify the sector, list the most requested services in the scope of a funeral and to realize what type of Marketing strategy has been carried out so far by the companies in this sector.
Assunto:MESTRADO EM CIÊNCIAS DA COMUNICAÇÃO, MARKETING E PUBLICIDADE FUNERAL HOME AGÊNCIAS FUNERÁRIAS MARKETING DE SERVIÇOS SERVICES MARKETING COMMUNICATION COMUNICAÇÃO
Ano:2019
País:Portugal
Tipo de documento:dissertação de mestrado
Identificadores:ID: tid:202164080
Tipo de acesso:Restrito
Instituição associada:ReCiL - Repositório Científico Lusófona
Código do projeto financiado:tid:202164080
Idioma:português
Origem:ReCiL - Repositório Científico Lusófona

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